The AAACN vision of telehealth nursing practice has expanded from the initial telephone triage to telehealth nursing to accommodate changes in practice.
However, telephone triage remains a current and significant form of telehealth nursing as it is practiced today.
Even with the rapidly increasing use of other technology, the discussion content of our telehealth community clearly demonstrates a priority focus on telephone triage.
AAACN’s Telephone Triage Course Task Force updated and revised content from longtime member Carol Rutenberg’s highly regarded telephone triage seminar and developed AAACN’s own online telephone triage nursing course, Telephone Triage as Professional Nursing Practice. This course provides in-depth, comprehensive education on telephone triage. .
The Telephone Triage as Professional Nursing Practice, located in the AAACN Online Library, will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.
Purchase the course today for $349 (members), $399 (non-members).
The Telephone Triage as Professional Nursing Practice features 13 modules:
- Telephone Triage: What is it? Essentials of Safe Care
- Telephone Triage as Nursing Practice: Basic Standards
- Standards of Practice
- Avoiding Risk in Telephone Triage
- Organizational Standards/Program Design & Implementation: Access, Call Flow, Staffing
- Critical Thinking
- Decision-Making
- Communication in Telephone Triage
- Systematic Assessment
- Clinical Pearls
- Decision Support Tools
- Documentation
- Sharing a Common Understanding: Telephone Triage as Professional Nursing Practice
The The Telephone Triage as Professional Nursing Practice features traditional and interactive content, engaging learners in various ways as they hear from our telephone triage experts. Learners will earn up to 17.5 NCPD Contact Hours upon completion of the course evaluations and the pre- and post-tests.
Try Module 1 for Free!
Module 1: Telephone Triage: What is it? Essentials of Safe Care is available free to anyone in the AAACN Online Library – we’re offering you a risk-free opportunity to experience the format of the The Telephone Triage as Professional Nursing Practice and the type of education it offers. This introductory module has been updated and revamped since its original release based on the valuable feedback of our initial participants.
Module 1 provides the foundation for the course and prepares you to defend telephone triage as professional nursing practice.
View the Telephone Triage as Professional Nursing Practice FAQs.
Anyone can set up a free account with AAACN to view the free module. If you do not have a AAACN account, just click the button above, and click "Create an Account." Users can earn 2.0 NCPD Contact Hours after completing this module.
Purchase Group Access for the CRC Course
Facilities may purchase Group Access for this course at a discounted rate to groups if 10+ via AAACN’s Online Library.
Access 8 hours of session content, Power Point slides, and a printable PDF Syllabus. Each user can earn 8 contact hours for completing the course.
Group Access Pricing:
• 10-25 users - $215 per person
• 26-50 users - $203 per person
• 51-100 users - $191 per person
Download the Ambulatory Care Nursing Certification Review Course Group Access purchase form.
*Contact hours based on a 60 minute contact hour.
Accreditation Statement FAQs
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).
Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.