Telehealth Nursing Practice SIG

Telehealth nursing is an exciting sub-specialty within ambulatory care nursing.

Telehealth Nursing Practice uses the nursing process to provide nursing care and access to health care for individual patients or patient populations over the telephone.

Telehealth Nursing Practice occurs in multiple health care settings.

Defined criteria for Telehealth Nursing Practice includes:

  • Use of clinical algorithms, protocols or guidelines to systematically assess patient needs and symptoms.
  • Prioritization of the urgency of patient needs.
  • Collaborative development of the plan of care with the patient and supportive disciplines, which may include recommendations for care, call back instructions, and education.
  • Outcome evaluation.

Members are always welcome to post a question at any time, as we strive to share best practice and great ideas. We hope you will join us in our journey to develop and support ambulatory leaders.

Feel free to join our discussion by using the Connected Communities. Find out about them in the "TPN SIG Connected Community" tab below.

News and Announcements

September 13, 2016
Welcome New SIG Members!

We welcome 94 existing AAACN members into the SIG based on their practice area and certification (provided on membership applications when they joined AAACN). Many are long-time AAACN members, and we look forward to enhancing their membership benefits with tailored content, opportunities, networking, and discussion!

Check it out!

October 22, 2015
Telemedicine: Lessons Learned Article

Member Kathy Koehne, DNP, RN-BC, C-TNP, AAACN’s representative to the American Academy of Pediatrics (AAP) Section on Telehealth Care (SOTC) has written an article titled Telemedicine: Lessons Learned that appeared in the Fall 2015 issue of the Section on Telehealth Care newsletter.

The article focuses on the ongoing development of a telemedicine program within a health system. The lessons learned pertain to all staff along this care delivery continuum. Direct care nurses and ambulatory nurse leaders will find valuable takeaways from this story --the implementation of a telemedicine grant.

A formalized program can ensure competencies, reduce inefficiencies, and overall, improve the quality of this mode of care delivery.

Read the article

January 2015
Members Win Award for Telehealth Article

Members Carol Rutenberg and Liz Greenberg, have won the 2014 Linda Strangio Editor’s Award from Images (former name of the Journal of Radiology Nursing) for their article titled “Telephone Nursing in Radiology: Managing the Risks.”

The article appeared in the June 2014 issue of the Journal of Radiology Nursing, Vol. 33.2, pp. 63.-68.

The article was chosen by the Editorial Board of JRN because they felt it best portrayed the true meaning of the radiology nursing profession.

Carol and Liz will receive the award in March at the Association for Radiologic & Imaging Nursing (ARIN) Annual Business Meeting.

Purpose of the TNP SIG

  • Promote Telehealth nursing practice consistent with AAACN TNP standards.
  • Support continuing education specific to Telehealth nursing practice.
  • Support a network for Telehealth nurses responding to the changing needs of SIG members.
  • Develop collegial relationships with other professional nursing organizations.
  • Support research and publication within the specialty of TNP.

Telehealth Manager's Toolkit (Members only)

The Telehealth Manager's Toolkit is designed to be a resource for managers and leaders by the AAACN TNP SIG. It is important to remember when reviewing the information in the toolkit that not all call centers are alike and that nursing practice varies from state to state.

Managers should check with their State Board of Nursing regarding nursing scope and practice standards. We hope that you will find this a useful tool to start or improve your call center, ambulatory triage service or Telehealth Nursing practice.

Find out more about the toolkit and download information.

Telehealth Position Description Toolkit

The Telehealth Nursing Practice Special Interest Group Clinical Practice/Quality Improvement Workgroup has gathered several position descriptions for various positions in telehealth nursing practice.

Several organizations have shared their position descriptions with the intent to assist others in the development of position descriptions key for the practice of telehealth nursing.

A position description outlines the nature of work and describes the major duties and responsibilities, qualifications, and skills necessary to successfully perform a specific position.

Position descriptions may also outline working conditions, note applicable professional standards relevant to the role, supervision the positions receives, and any supervisory responsibility that the position may have. Download the Toolkit.

TNP SIG Connected Community

Each SIG has been added to the Connected Community platform for all of your networking.

Members network via communities that provide archiving of discussions, a document library, search feature, digest options, and a customization profile for each member, and is mobile friendly.

Find out more about the AAACN Connected Community

TNP SIG History

AAACN established the Telehealth Nursing Practice Special Interest Group in 1995 with the support of its members.

In 1997, the first edition of the Telehealth Nursing Practice Standards were published. This landmark publication was the first of its kind in the nursing profession and met the goals set by the SIG two years prior.

In 2001, the second edition was published.

The third and fourth editions were published in 2004 and 2007, respectively.

In Spring 2001, the Telehealth Nursing Practice Core (TNPC) Course debuted. This is the first verification practicuum offered in the specialty of Telehealth nursing.

Work Groups

Clinical Practice / Quality Improvement

  • Improve Telehealth clinical practice and professionalism.
  • Recognize practice issues relevant to Telehealth nursing practice and communicate trends with other SIGs.
  • Plan and implement ways to reach potential new members for AAACN TNP SIG to promote membership and the application of the AAACN Telehealth Standards.

Communication / Networking

  • Organize, create, or solicit articles for the ViewPoint publication within the subspecialty of Telehealth Nursing Practice.
  • Manage the Connected Communities to discuss current practice and ideas.
  • Post current events to the AAACN Website.


  • Have a product offering with perceived value in our market with a minimum of biannual review/revision of content required.
  • Update the Telehealth Nursing Practice Resource Directory and be ready for sale at each annual conference. APA format will be maintained to be consistent with most professional literature.

Membership Requirements

Telehealth Nursing Practice SIG members must be members of AAACN. The membership year begins upon receipt of dues.

Discover what this SIG was Talking About at the Annual Conference.

Obtain the proper code for your SIG.

SIG Leadership

Maureen Phillips, RN, BSN, CSPI

Mary Jo Vetter, DNP, RN, AGPCNP-BC

Board Liaison
Rocquel Crawley, DHA, MBA, BSN, RNC-OB, NEA-BC


Important Announcement from AAACN:

The Official AAACN Conference Website is Online:


Welcome Register Program  General Info Hotel & Travel

The American Academy of Ambulatory Care Nursing (AAACN) 42nd Annual Conference will be repeating its stay at the New Orleans Marriott located on Canal Street in the French Quarter when we hold our 2017 conference in The Big Easy! Plan to join us for another fantastic education event on May 10-13, 2017 in New Orleans, LA!  

View complete details.