AAACN Annual Conference FAQS

Important Conference Update: AAACN Conference Rescheduled.

On March 13, 2020, after closely monitoring the evolving situation with the Coronavirus COVID-19, the AAACN Board of Directors approved rescheduling the 2020 Annual Conference, which was originally scheduled for April 15-18, 2020. The Board made this decision after careful and thoughtful consideration of many factors, including the increasing number of cases of COVID-19, its impact on communities around the country and the world, the need for our nurses to be in their communities caring for patients, and the health and safety of our attendees, exhibitors, speakers, staff, and guests. An incredible amount of work has gone into planning this year’s educational program and all of our speakers have put immense time and energy into their presentations. AAACN sincerely thanks you for your patience as we work through this unprecedented situation.

View the latest updates regarding the Annual Conference.

The 2020 AAACN Annual Conference is rescheduled for Wednesday, July 29 – Saturday, August 1, 2020, at the Hilton Chicago.

2020 Annual Conference

We hope all of your questions and concerns have been addressed in this comprehensive FAQ regarding the American Academy of Ambulatory Care Nursing (AAACN) 45th Annual Conference on July 29-August 1, 2020, at the Chicago Hilton, Chicago, IL!

In the event we missed something, use the AAACN Annual Conference Contact Form with your question/concern and the National Office will help you. Please be as specific as you can when asking questions.

Fees and Refunds

Will my registration for the April conference be refunded?

You have options on how to handle your AAACN April conference registration. You may:

  • Request a full refund
  • Transfer your registration to July 29-Aug 1, 2020
  • Have access to view all recorded sessions in the AAACN Online Library and earn conference CNE
  • Convert your registration to a donation to AAACN.

How do I tell you what I want to do with my registration?

Please submit your request to keep or cancel your registration via email to no later than June 1, 2020.

Please allow us at least 2-3 weeks to process the refund. Refunds will be processed in the order they were requested.

If I choose to request a refund, how will I receive it?

We will be able issue a refund to the original form of payment. If you paid by check, a refund via check will be mailed to you.

Who should I contact about my refund?

Please direct all correspondence about your refund to Do not call or use social media channels to inquire about your refund – we will only respond to written inquiries to Please allow us 2-3 weeks to process your refund.

I requested a refund before March 13, 2020, do I still need to cancel?

If you have not already received your refund, please email to see if the cancellation was processed.

I need to register or re-register, what do I do?

Once registration is live, you can register online or download the registration form and email it with payment to or by mail to:

E Holly Ave
Sewell, NJ 08080.

If you had registered for the April Conference and have not cancelled your registration via email by June 1, 2020, your registration will be transferred to the July 29-August 1, 2020 conference.

After the conference program is confirmed, you will have an opportunity to review the schedule of sessions and make any changes.

How much is registration?

Note, registration will open very shortly.

$499 – Member/Early Bird Rate  - Register by 6/17/20

$559 – Member Rate after 6/17/2

$659 – Non-member/Early Bird Rate Register by 6/17/20

$719 – Non-member Rate after 6/17/20

I purchased my registration and membership together; can I also get the membership refunded?

No, AAACN membership fees are non-refundable.

I'm unable to attend this year, where will the 46th Annual Conference be held and when?

The AAACN 46th Annual Conference will be held in Washington, D.C. at Marriott Wardman Park on April 7-10, 2021.


Can I bring a guest? What will they be allowed to attend?

You may bring a guest to the Opening Reception/Silent Auction ONLY, for a $50 fee.

The reception takes place Wednesday, July 29, 2020 at 5:30 pm -7:30 pm, featuring hors d'oeuvres, soft drinks on us, and a cash bar.

Guests may not attend any other sessions.


Can I substitute a co-worker since I can no longer attend?


Please use the AAACN Annual Conference Contact Form with the following information:

  • Name of current registrant (yourself, or your employee)
  • Name of person who will be replacing that individual
  • Completed registration form of the replacement attendee (print the form and write in the margin “replacing [registrant’s name], already registered”. This can be sent via mail, fax, or email (see details below).
  • If new sessions are not selected, the replacement attendee will be given the sessions originally chosen.

East Holly Ave Box 56
Pitman, NJ 08071

Fax: 856-218-0557

Hotel/Hilton Chicago / Travel

What should I do about my travel arrangements?

Please contact the airline or other transportation company for information on cancelling your travel arrangements. AAACN cannot assist you with cancelling your travel arrangements.

What should I do about my hotel or accommodation arrangements?

If you made a reservation with the Hilton Chicago or with Hotel Essex, all reservations in the AAACN block for April are cancelled. You are now able to make hotel reservations at the Hilton Chicago for the rescheduled conference dates using this link: You may also call reservations at 855-760-0869 and refer to the AAACN Annual Conference. A new block of rooms at Hotel Essex has not been secured to date. We will let you know if a block of hotel rooms at Hotel Essex is available. If you made arrangements at any other accommodations, please contact them as soon as possible.

I registered for a pre-conference or a post-conference session, will I get a refund?

Yes, sessions with separate fees will be refunded at the same time that your registration is refunded.

What is nearby that I can do for fun?

  • Explore the Chicago River Walk
  • Have your picture taken in front of “The Bean” at  Millennium Park
  • Great dining experiences with many award-winning restaurants
  • Try a deep-dish pizza or a Chicago dog
  • Take a cruise on the Chicago River and Lake Michigan
  • Explore the city by bus, bike or segway
  • Shopping on the Magnificent Mile shopping district
  • Enjoy Chicago’s beautiful springtime gardens throughout the city
  • Check out: Choose Chicago for a list of activities, restaurants and more.

You will also find other fun activities to consider in the AAACN Conference App when it becomes available as the conference date draws near.

Can the National Office help me find a roommate?

Yes, we can!

Please use the AAACN Annual Conference Contact Form and tell us a bit about yourself:

  • Name, age, & location
  • What practice area do you work in?
  • Are you a night owl/early bird?
  • Are you a smoker?
  • Do you already have a room reservation, and if applicable, which hotel?
  • Anything else we should know


My organization is an exhibitor, can I get a refund for my booth?

Please contact our marketing coordinator with questions:

My organization is a sponsor or purchased advertising, can I get a refund?

Please contact our marketing coordinator with questions:


Is it too late to submit an abstract for the rescheduled conference?

No new submissions will be accepted for the rescheduled 2020 conference dates.

Note: 2021 Annual Conference Abstract Management System will be open for submissions late April 2020, more information will be provided then.

My poster was chosen for a presentation, but I have to cancel, what do I do?

Please contact Kristina Moran, Education Coordinator, at to confirm inability to attend and discuss alternate options for the poster presentation.

No new submissions will be accepted for the rescheduled 2020 conference dates.


Can I make session changes?


Print the registration form, write your name at the top and “already registered, updating sessions”, and complete the sessions section at the bottom.

Return via mail, fax, or email at:

East Holly Ave Box 56
Pitman, NJ 08071

Fax: 856-218-0557

Note: You will not receive a confirmation email for session changes.

If you’d like to confirm we received it, please use the AAACN Annual Conference Contact Form and request a confirmation email reflecting your changes.

What sessions are being offered?

We are offering a tremendous variety of ambulatory care-related sessions!

 C   Care Coordination

 L  Leadership

 T  Telehealth

 CL   Clinical Track

May I attend a Special Interest Group (SIG) Session if I’m not a member of AAACN?


You do not have to be a member of AAACN in order to attend a SIG session during the conference (sessions 211-214, 251-253), however, you will have to become a AAACN member if you want to join a SIG.

Find out about AAACN Membership | Special Interest Groups (SIGS)

How do I download handouts?

Conference Handouts are located in the AAACN Online Library.


  • Many also download handouts to their tablet or laptop.
  • Links to the AAACN Online Library to download your handouts will also be available in the AAACN Conference app as well!

All registered attendees receive free access to conference sessions in the AAACN Online Library (when sessions become available). Content will be available approximately three weeks after the conference. Other library benefits include session handouts available to print two weeks before the conference, online evaluation of sessions (onsite or after the conference), and access to CNE certificates in the library any time for viewing and printing.

Contact Hours

How many contact hours will the conference offer?

The main 3-day conference will offer 15.75 contact hours.

Additional contact hours are available if you register for the Ambulatory Care Nursing Certification Review Course (7.9 CH; Saturday, all day), and/or the pre-conference session, Magnet Recognition (3.0 CH), Wednesday morning.

Where do I earn contact hours?

You will earn your contact hours in the AAACN Online Library.

You will receive information in your program book at the conference, as well as an email in the weeks following the conference with instructions.

To earn contact hours, you will need to log in with your AAACN username and password, redeem a conference code (provided at the conference), and complete session evaluations.

Is there a deadline for earning contact hours?

You will have approximate 4 weeks after the conference ends to complete your session evaluations to earn contact hours.

You will receive multiple emails alerting you to the deadline date.

Where do I print a “certificate of attendance”?

AAACN does not mail certificates of attendance.

If you require proof of attendance or simply a record, we recommend printing your certificates; you receive one certificate per evaluated session.

This option will be available in the AAACN Online Library as follows:

Certification Review Course

Can I add the Certification Review Course after I am already registered?


If you are already registered for the conference, please use the AAACN Annual Conference Contact Form, or contact the National Office at 800.262.6877 to add the Post-conference session.

Do I have to attend the whole conference if I’m only interested in the Certification Review Course?

No, you are welcome to attend the Review Course only.

Is the ambulatory care nursing certification exam offered after the Review Course?

No, it is not.

The certification exam is administered by the ANCC, the American Nurses Credentialing Center (whereas AAACN provides conferences, educational and networking opportunities, and study materials).

For more information on the exam, visit the ANCC Website, or contact them at or 800-284.2378.

They can answer any of your questions about the exam and/or requirements.

Conference App

Will AAACN offer an app for this conference?


Download information will be available when they app is ready - usually about three months before the conference. Registrants will be notified when it is.

What can I do with the conference app?

You’ll be able to plan your schedule, view session information and Poster Presentations, connect with other attendees, post pictures, contact speakers, find fun places to visit and more!

Financial Questions

I think I was overcharged when I registered.

Your fee is based on your membership status, the date you register (before or after the Early Bird deadline), whether you are also attending additional events (pre-conference session(s), or the Certification Review Course), and whether you qualify for additional discounts (certification or presenter discount).

You should receive a receipt automatically at your primary email address.

Please review and let us know if you think something is incorrect. Please use the AAACN Annual Conference Contact Form with your concern and the National Office will help you.

I need an invoice so my employer can pay.

No problem!

Please use the AAACN Annual Conference Contact Form with this request, noting who the registration is for, and any other information you would like on the invoice (PO#, billing address, etc).

This is frequently how we handle facilitating employer payment, and we can do this quickly.

We recommend making these requests to your employer far in advance since the entire process of requesting payment often takes longer than expected.

I need a receipt for my employer.

You should have received a receipt automatically at your primary email address (check your spam folder).

If you don’t find it, or need something with additional detail, such as the credit card information used for the transaction, use the AAACN Annual Conference Contact Form, noting exactly what you need.

I/My facility sent payment a month ago and I haven’t heard anything.

First, please check your spam folder. Sometimes the email is blocked or filtered to spam.

If you don’t find it there, and you think your facility has sent a check and you still have questions, call 800-262-6877, press 5, then press 1 and the National Office will help you.

Or, use the AAACN Annual Conference Contact Form and supply the check number, date, amount, and facility name. [If your employer paid, it is also recommended to follow up with your Accounts Payable department to verify payment was sent.]

I need a W9 form.

Download the W9 form. Note, this 2019 form is valid for 2020.m" tab on the AAACN Annual Conference Information Hub page.

What is AAACN’s federal tax ID number?

Federal tax ID #: 510231130

What is AAACN’s DUNS number?

DUNS # 029739138

I need AAACN to register as a vendor with my facility in order to purchase registration.

Please use the AAACN Annual Conference Contact Form to send any forms you need completed.

Is there a student discount?

Nursing students are welcome and encouraged to attend the conference, but there is no special student rate. Member/non-member rates apply.

Check out the AAACN Conference Scholarships, you might be eligible to apply!

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