AAACN Annual Conference FAQS

The 2020 AAACN Annual Conference is Going Virtual!

Due to the unprecedented COVID-19 outbreak, the 2020 Annual Conference is moving to a virtual platform instead of hosting the in-person event, previously scheduled for July 29 – August 1 in Chicago.

Tune in for live education during four consecutive Tuesdays beginning July 28, all half days to better accommodate your work schedules. You’ll enjoy the same vibrant programming, inspiring speakers, and welcoming community you’ve always experienced at AAACN conferences. Read more.

Join us online for an engaging and accessible education experience!

2020 Annual Conference

In the event we missed something, use the AAACN Annual Conference Contact Form with your question/concern and the National Office will help you. Please be as specific as you can when asking questions.

Fees and Refunds

For those who are registered for the in-person July 2020 conference, we’ll keep your registration active for the virtual conference. You may also let us know if you would prefer to cancel your registration, defer your registration until 2021, or donate a portion of your registration fee to the AAACN Education and Scholarship Fund. All requests must be emailed to We’re glad to fulfill your requests, however we hope many of you will be able to join your AAACN community for the virtual conference!

How do I tell you what I want to do with my registration?

Please submit your request to keep or cancel your registration via email to

Please allow us at least 2-3 weeks to process the refund. Refunds will be processed in the order they were requested.

If I choose to request a refund, how will I receive it?

We will be able issue a refund to the original form of payment. If you paid by check, a refund via check will be mailed to you.

Who should I contact about my refund?

Please direct all correspondence about your refund to Do not call or use social media channels to inquire about your refund – we will only respond to written inquiries to Please allow us 2-3 weeks to process your refund.

I requested a refund before March 13, 2020, do I still need to cancel?

If you have not already received your refund, please email to see if the cancellation was processed.

I need to register or re-register, what do I do?

Once registration is live, you can register online or download the registration form and email it with payment to or by mail to:

E Holly Ave
Sewell, NJ 08080.

How much is registration?

All virtual conference details are being determined, including registration fees.

I purchased my registration and membership together; can I also get the membership refunded?

No, AAACN membership fees are non-refundable.

I'm unable to attend this year, where will the 46th Annual Conference be held and when?

The AAACN 46th Annual Conference will be held in Washington, D.C. at Marriott Wardman Park on April 7-10, 2021.


Can I substitute a co-worker since I can no longer attend?


Please use the AAACN Annual Conference Contact Form with the following information:

  • Name of current registrant (yourself, or your employee)
  • Name of person who will be replacing that individual
  • Completed registration form of the replacement attendee (print the form and write in the margin “replacing [registrant’s name], already registered”. This can be sent via mail, fax, or email (see details below).
  • If new sessions are not selected, the replacement attendee will be given the sessions originally chosen.

East Holly Ave Box 56
Pitman, NJ 08071

Fax: 856-218-0557

Hotel/Hilton Chicago / Travel

What should I do about my hotel or accommodation arrangements?

If you made a reservation for July/August with the Hilton Chicago in the AAACN Conference room block, you’ll receive an automatic cancellation email from the Hilton shortly. Please follow up the Hilton directly if you do not receive an email cancellation. If you made accommodations with another hotel, please contact them directly.

I registered for a pre-conference or a post-conference session, will I get a refund?

Yes, sessions with separate fees will be refunded at the same time that your registration is refunded.


My organization is an exhibitor, can I get a refund for my booth?

Please contact our marketing coordinator with questions:

My organization is a sponsor or purchased advertising, can I get a refund?

Please contact our marketing coordinator with questions:


Is it too late to submit an abstract for the rescheduled conference?

The 2021 AAACN Annual Conference call for abstract information and submission guidelines are now posted on the AAACN Website.

My poster was chosen for a presentation, but I have to cancel, what do I do?

Please contact Kristina Moran, Education Coordinator, at to confirm inability to attend and discuss alternate options for the poster presentation.

No new submissions will be accepted for the rescheduled 2020 conference dates.


What sessions are being offered?

We are offering a tremendous variety of ambulatory care-related sessions!

 C   Care Coordination

 L  Leadership

 T  Telehealth

 CL   Clinical Track

May I attend a Special Interest Group (SIG) Session if I’m not a member of AAACN?

You do not have to be a member of AAACN in order to attend a SIG session during the conference, however, you will have to become a AAACN member if you want to join a SIG.

Find out about AAACN Membership | Special Interest Groups (SIGS)

Contact Hours

How many contact hours will the conference offer?

All virtual conference details are being determined, including contact hours.

Where do I earn contact hours?

You will earn your contact hours in the AAACN Online Library.

You will receive information in your program book at the conference, as well as an email in the weeks following the conference with instructions.

To earn contact hours, you will need to log in with your AAACN username and password, redeem a conference code (provided at the conference), and complete session evaluations.

Is there a deadline for earning contact hours?

You will have approximate 4 weeks after the conference ends to complete your session evaluations to earn contact hours.

You will receive multiple emails alerting you to the deadline date.

Where do I print a “certificate of attendance”?

AAACN does not mail certificates of attendance.

If you require proof of attendance or simply a record, we recommend printing your certificates; you receive one certificate per evaluated session.

This option will be available in the AAACN Online Library as follows:

Certification Review Course

All virtual conference details are being determined, including Certification Review Course logistics.

Financial Questions

I think I was overcharged when I registered.

Your fee is based on your membership status, the date you register (before or after the Early Bird deadline), whether you are also attending additional events (pre-conference session(s), or the Certification Review Course), and whether you qualify for additional discounts (certification or presenter discount).

You should receive a receipt automatically at your primary email address.

Please review and let us know if you think something is incorrect. Please use the AAACN Annual Conference Contact Form with your concern and the National Office will help you.

I need an invoice so my employer can pay.

No problem!

Please use the AAACN Annual Conference Contact Form with this request, noting who the registration is for, and any other information you would like on the invoice (PO#, billing address, etc).

This is frequently how we handle facilitating employer payment, and we can do this quickly.

We recommend making these requests to your employer far in advance since the entire process of requesting payment often takes longer than expected.

I need a receipt for my employer.

You should have received a receipt automatically at your primary email address (check your spam folder).

If you don’t find it, or need something with additional detail, such as the credit card information used for the transaction, use the AAACN Annual Conference Contact Form, noting exactly what you need.

I/My facility sent payment a month ago and I haven’t heard anything.

First, please check your spam folder. Sometimes the email is blocked or filtered to spam.

If you don’t find it there, and you think your facility has sent a check and you still have questions, call 800-262-6877, press 5, then press 1 and the National Office will help you.

Or, use the AAACN Annual Conference Contact Form and supply the check number, date, amount, and facility name. [If your employer paid, it is also recommended to follow up with your Accounts Payable department to verify payment was sent.]

I need a W9 form.

Download the W9 form. Note, this 2019 form is valid for 2020.m" tab on the AAACN Annual Conference Information Hub page.

What is AAACN’s federal tax ID number?

Federal tax ID #: 510231130

What is AAACN’s DUNS number?

DUNS # 029739138

I need AAACN to register as a vendor with my facility in order to purchase registration.

Please use the AAACN Annual Conference Contact Form to send any forms you need completed.

Is there a student discount?

Nursing students are welcome and encouraged to attend the conference, but there is no special student rate. Member/non-member rates apply.

Check out the AAACN Conference Scholarships, you might be eligible to apply!

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