Download a Printable Flyer for Posting at Your Facility
- Use visuals as much as possible (DVDs or printed illustrations) of anatomical features of the specific system that relates to the patient's problem or need
- Choose books, pamphlets, and/or brochures that are written at a third to fifth grade level
- Use short sentences (10 words or less) when developing printed materials
- Write paragraphs with no more than two or three sentences with one key point per paragraph
- Focus efforts on key bullet points of "must know" information
- Use visual terms such as "runny nose" and "redness"
- Explain measurements, e.g. "pain that lasts more than 30 minutes"
- Clearly list when the patient needs to call the doctor and what phone number to call
- Focus on actions patients should do using familiar words
- Use plain language: Define any terms that are difficult to understand
- Have patient and family members "teach back" the information to you to ensure understanding
- Be aware of language, customs, and values to create a culturally sensitive and effective tool
- Use wide margins and leave white space between sections
- Find an advocate for the person with low literacy who will ensure that the individual understands and follows through with instructions
