Telephone Triage and COVID-19

AAACN Webinar

AAACN webinars Telephone Triage and COVID-19 (April 2020) and the Current State of Telephone Triage and COVID-19 (March 2021) are now available free to anyone who will benefit.

Current State of Telephone Triage and COVID-19

Recorded March 23, 2021
This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions. Topics of discussion include current strategies in practice for COVID in the ambulatory nurse triage workflow and the best practices implemented for the care of the COVID patient.

Presented by Tabitha Anglea, MSN, RN, CCRN-K, CCTM, LNC; Claire Anderson, DNP, APRN, FNP-BC; Melissa C. Bowen, MSN, RN, NE-BC; Sandra M. Coley, BSN, RN, CCCTM; Carol Rutenberg, MNSc, RN-BC, C-TNP; and Elizabeth Wright, MBA, BSN, RN, AMB-BC.

Earn 1.0 contact hours by 3/23/2023.

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Telephone Triage and COVID-19

Recorded April 7, 2020
Telephone triage can be difficult enough without adding a pandemic to the mix. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges. This webinar provides information regarding what we know to date about COVID-19 and how the pandemic impacts the practice of telephone triage.

Presented by Carol Rutenberg, MNSc, RN-BC, C-TNP

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