Coaching and counseling of patients encompasses communication and teamwork. The CCTM RN guides and directs patients to improve their care. This section contains 5 A's Behavior Change Model, Patient-Provider Interaction, Standard Operating Procedures, and Community and Organizational Policies.

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Caregiver Engagement

View this content to learn why Trinity Health, Carolinas HealthCare and other top-performing health care organizations are making caregiver engagement a top priority. Specifically, these senior executives will explore the importance of engaging caregivers in order to foster high-performing work groups and the impact this renewed focus will have on the safety, quality and experience of care.